Why Amazing Patient Experience is Crucial for Dental Practices

This video emphasizes the importance of providing an amazing patient experience in a dental practice. The speaker argues that patients judge dental offices based on their experience, not just clinical skills. Increased competition, rising patient expectations, greater patient dental knowledge, higher out-of-pocket costs, and competing priorities for patient spending all necessitate a focus on delivering exceptional patient service. The video encourages dental practices to strive for an 'amazing' patient experience to retain patients and grow the practice.