Why Amazing Patient Experience is Crucial for Dental Practices

This video discusses the importance of providing an amazing patient experience in a dental practice. The speaker argues that patients judge dental offices based on their experience, not solely on clinical skills. Factors contributing to the need for exceptional patient experience include increased competition, higher patient expectations, growing patient dental knowledge (both accurate and inaccurate), rising out-of-pocket costs, and competing patient priorities for spending. The video emphasizes the need for dental practices to enhance customer service to retain patients and grow their business.